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I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor.
This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. ... Read More Full review text opened.DealerRater - Dec 15, 2025
I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor.
This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. I believe most buyers would feel the same. Transparency before the sale would have allowed me to make an informed decision.
Since discovering the odor, I have gone to extreme lengths trying to resolve it myself. I have spent many hours disassembling interior components, removing panels, dropping the blower motor, cleaning the HVAC system, cleaning behind trim panels, and running multiple chlorine dioxide (ClO₂) odor treatments. I have spent hundreds of dollars on professional-grade products and an entire day of labor attempting to eliminate the smell. Despite all of this, the odor remains.
When I contacted the dealership, the response was disappointing. There was no meaningful attempt to take responsibility or provide a reasonable solution. The amount they were willing to offer did not even come close to covering the cost of the products I purchased, let alone the significant time and effort involved. A simple partial concession at the time of sale, even a few hundred dollars, would have gone a long way. Instead, I was left to deal with a problem that should have been disclosed upfront.
This experience has left me feeling misled and frustrated. I expected honesty and accountability from a dealership representing a premium brand, and that expectation was not met. I am still seeking a fair resolution, but based on my experience, I cannot recommend Acura of Lafayette to anyone looking for transparency or post-sale support.
Mr. Lacour is very knowledgeable and was able to fulfill my request. He was very patient with me and my financial institution in completing the transaction for my new purchase. Ask for Michael Lacour, you will not be disappointed. I would give him 10 stars if I had the option.
Cameron Guarisco made the process of buying a used car easy and quick. No extra unnecessary fees/packages. He gave us a true price without all the BS. Thank you so much for making the process stress free!
Professional Customer Service was 1000
Awesome Service from the Master Mechanic on my Vehicle,Great Waiting Area,While Waiting On My Vehicle for Service. Short Waiting Time !!! Snacks and Drinks in the Waiting Area, While getting my vehicle Serviced. Thanks Again Acura of Lafayette !!!
I just purchased I car Luay is nice guy and make everything easy
Cameron Guarisco made buying a car a breeze. He was prompt, professional and knowledgeable-not to mention he has a great sense of humor! I didn’t feel pressured and walked out of the dealership with my 2025 MDX knowing I made the right decision.
Great Experience, friendly service Cameron really took care of us.
One of my least favorite things to do is purchase vehicles but Michael Lacour made the process very easy and efficient. His top tier customer service was paramount in solidifying the deal. If you’re looking for someone that pays attention to detail and ensures your comfortability and understanding throughout the entire auto buying process, please go see Michael LaCour at Acura of Lafayette.
Cameron Guarisco makes buying easy. He understood our needs vs our wants. Extremely satisfied. Cam is the man!
We recently purchased a Q60 from INFINITI of Lafayette through Cameron Guarisco. Cam went out of his way to make sure he found the right vehicle for us. He patient and helpful through the purchasing process and was always available to answer questions. We will definitely purchase with him again.
Luay was phenomenal! He made my buying process seamless and headache free! I love this dealership!
Michael Lacour truly went above and beyond in helping me find my new vehicle. The one I was going to purchase sold the day before and he quickly found me options and within a day found the exact match to what I wanted. My experience here was incredible. Everyone here is so nice, helpful and transparent. Highly recommend!
All so friendly - easy to talk to about any issue - knowledgeable- helpful - it's always a pleasure to go!
I had the best car buying experience ever. Cameron Guarisco and Nick Hill were most helpful in the whole process. Highly recommend!
Purchased a new car from Infinity of Lafayette last week. Christian Abshire helped me so much. He is very easy to talk to, like you’ve known him forever. He was also very professional and helpful in showing me and explaining to me everything about the car. Everyone was very friendly and helpful. Christian has also checked in with me since I purchased the car to see if I had any questions which I really appreciated. This is my first purchase from Infinity of Lafayette and I was very impressed with Christian and the rest of the staff. Would definitely ... Read More Full review text opened.Google - Apr 30, 2026
Purchased a new car from Infinity of Lafayette last week. Christian Abshire helped me so much. He is very easy to talk to, like you’ve known him forever. He was also very professional and helpful in showing me and explaining to me everything about the car. Everyone was very friendly and helpful. Christian has also checked in with me since I purchased the car to see if I had any questions which I really appreciated. This is my first purchase from Infinity of Lafayette and I was very impressed with Christian and the rest of the staff. Would definitely buy from them again.
INFINITI of Lafayette has an amazing Service Dept!! Picked my car up from me at the airport so I wouldn’t miss my flight!! Highly recommend
Jennifer and Amanda are wonderful. Thank you all for many, many, many years of excellent service.
Enjoyed my visit with Luay Alshehabi great salesman.
This dealership goes above and beyond in servicing the customer. This was my third purchase of a Subaru at this extraordinary dealership. They even delivered my vehicle to my home because I was unable to drive at that time due to an injury, The sales person, Reuben, was professional and had the vehicle I saw on line waiting for me when I got to the dealership. The purchase process went smoothly and I bought the car I had seen on line. It was just what I wanted, I highly recommend Reuben and his salesmanship. This dealership is first class.
Great experience buying my first Subaru. The salesman, Klay Menard, was professional and very knowledgeable when asked questions. I am loving my new car
Our experience at Subaru of Baton Rouge was nothing short of exceptional. From the moment we stepped onto the lot, our salesperson, Jadyn, made the car-buying process seamless and enjoyable. She was incredibly helpful, communicative, and responsive throughout every step of the process.
What truly set Subaru of Baton Rouge apart was the complete lack of sales pressure. Jadyn always presented us with options, encouraged us to explore other dealerships, and made it clear that her priority was helping us find the right vehicle—not just making a sale. After thoroughly exploring our options elsewhere, we confidently returned to Subaru ... Read More Full review text opened.DealerRater - Jan 10, 2025
Our experience at Subaru of Baton Rouge was nothing short of exceptional. From the moment we stepped onto the lot, our salesperson, Jadyn, made the car-buying process seamless and enjoyable. She was incredibly helpful, communicative, and responsive throughout every step of the process.
What truly set Subaru of Baton Rouge apart was the complete lack of sales pressure. Jadyn always presented us with options, encouraged us to explore other dealerships, and made it clear that her priority was helping us find the right vehicle—not just making a sale. After thoroughly exploring our options elsewhere, we confidently returned to Subaru of Baton Rouge to purchase our first Subaru: an Outback Limited XT for my wife.
Jadyn handled everything from start to finish, ensuring that the process was smooth and stress-free. She went above and beyond, taking the time—well after the dealership had closed—to walk me through all the vehicle's features, connect my phone, and answer every question we had. Her dedication and professionalism were truly remarkable.
In addition, Terry in finance was equally impressive. He was incredibly patient, experienced, and thorough in explaining our financing and warranty options, allowing me to customize every aspect as I saw fit. His humor and candor made what is often a stressful part of the process simple and straightforward.
Overall, this was the easiest and most pleasant vehicle purchase I’ve ever made. If you’re in the market for a new car and want an experience that’s professional, pressure-free, and genuinely enjoyable, I highly recommend visiting Subaru of Baton Rouge and working with Jadyn and Terry. They’ve set the bar for what a car-buying experience should be.
Their parts manager , Louie was not helpful at all. He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they sent me two of the right ones. By the time I installed it and realized they had mispackaged it the return time had lapsed. I tried to exchange the extra right one for a left at the dealership where I bought my vehicle. Louie refused even though it was in the original Subaru packaging. He said he can’t return it to Subaru. I suggested he ... Read More Full review text opened.DealerRater - Sep 6, 2024
Their parts manager , Louie was not helpful at all. He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they sent me two of the right ones. By the time I installed it and realized they had mispackaged it the return time had lapsed. I tried to exchange the extra right one for a left at the dealership where I bought my vehicle. Louie refused even though it was in the original Subaru packaging. He said he can’t return it to Subaru. I suggested he could exchange it and keep it in His inventory. That way he gets to sell it at his retail price. He said no.
It would have been such a small customer service gesture on his part but instead he was totally adamant about his position and would rather see a negative review than exchange a $14 part at no cost to his department. Amazing. it that’s what he considers customer service he’s in the wrong line of work.
Ok not sure they looked at my car when i brought it in for service
Caveat emptor, Latin for "Let the buyer beware," perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th.
My 24-year-old son, a GM-certified mechanic, was helping his 20-year-old sister look for a used car. They took a used Subaru Outback for a test drive with a very nice sales representative. After the ride, they pulled into the service bay. My son began checking the car for any faults or problem codes with a code reader, a practice he had done without issue at every dealership over the past two days.
At that moment, a manager ... Read More Full review text opened.DealerRater - Jun 19, 2024
Caveat emptor, Latin for "Let the buyer beware," perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th.
My 24-year-old son, a GM-certified mechanic, was helping his 20-year-old sister look for a used car. They took a used Subaru Outback for a test drive with a very nice sales representative. After the ride, they pulled into the service bay. My son began checking the car for any faults or problem codes with a code reader, a practice he had done without issue at every dealership over the past two days.
At that moment, a manager approached just as my wife and I walked up to the car with our kids inside. The manager started yelling at my son to unplug the code reader. Before he did, the reader showed multiple minor faults with the car. I told my two adult children to get out of the car so we could leave. The manager continued to yell at my wife and me to leave, even though I had already said we were leaving.
Every other dealership we visited allowed us to check for codes and faults on over ten cars in two days. This was a completely unacceptable way to handle a situation the manager was unhappy with. Up until that point, we were very interested in the car. While the faults detected were minor, we were not given the opportunity to have a professional discussion about them or what we were doing, so we left.
I can honestly say this was the best dealership I have ever dealt with by far!! I didn't feel like I was in a dealership at ALL!!!! I HIGHLY recommend everyone give them a try. You will not feel rushed, hassled, pressured but COMFORTABLE. If u are in the market for a car I would RUN to this place as fast as u possibly can!!!
Jadyn was awesome! Buying my vehicle there was so easy. No pressure. They really care!
From the moment I entered the dealership, I was made to feel at home. The friendly salespeople understood what I was looking for in my new vehicle, were informative without being pushy, clearly explained features, and gave me a better deal than I expected especially given the current car market! My salespeople, Stephen and Jadyn, could not have been better. Loving my new Forester Sport!
I had the greatest experience at Subaru BR!! The entire staff made me feel very special. They were extremely knowledgeable and professional in every possible way!! Gina was amazing; very personable!
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