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I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor.
This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. ... Read More Full review text opened.DealerRater - Dec 15, 2025
I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor.
This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. I believe most buyers would feel the same. Transparency before the sale would have allowed me to make an informed decision.
Since discovering the odor, I have gone to extreme lengths trying to resolve it myself. I have spent many hours disassembling interior components, removing panels, dropping the blower motor, cleaning the HVAC system, cleaning behind trim panels, and running multiple chlorine dioxide (ClO₂) odor treatments. I have spent hundreds of dollars on professional-grade products and an entire day of labor attempting to eliminate the smell. Despite all of this, the odor remains.
When I contacted the dealership, the response was disappointing. There was no meaningful attempt to take responsibility or provide a reasonable solution. The amount they were willing to offer did not even come close to covering the cost of the products I purchased, let alone the significant time and effort involved. A simple partial concession at the time of sale, even a few hundred dollars, would have gone a long way. Instead, I was left to deal with a problem that should have been disclosed upfront.
This experience has left me feeling misled and frustrated. I expected honesty and accountability from a dealership representing a premium brand, and that expectation was not met. I am still seeking a fair resolution, but based on my experience, I cannot recommend Acura of Lafayette to anyone looking for transparency or post-sale support.
Mr. Lacour is very knowledgeable and was able to fulfill my request. He was very patient with me and my financial institution in completing the transaction for my new purchase. Ask for Michael Lacour, you will not be disappointed. I would give him 10 stars if I had the option.
Cameron Guarisco made the process of buying a used car easy and quick. No extra unnecessary fees/packages. He gave us a true price without all the BS. Thank you so much for making the process stress free!
Professional Customer Service was 1000
Awesome Service from the Master Mechanic on my Vehicle,Great Waiting Area,While Waiting On My Vehicle for Service. Short Waiting Time !!! Snacks and Drinks in the Waiting Area, While getting my vehicle Serviced. Thanks Again Acura of Lafayette !!!
I just purchased I car Luay is nice guy and make everything easy
Cameron Guarisco made buying a car a breeze. He was prompt, professional and knowledgeable-not to mention he has a great sense of humor! I didn’t feel pressured and walked out of the dealership with my 2025 MDX knowing I made the right decision.
Great Experience, friendly service Cameron really took care of us.
One of my least favorite things to do is purchase vehicles but Michael Lacour made the process very easy and efficient. His top tier customer service was paramount in solidifying the deal. If you’re looking for someone that pays attention to detail and ensures your comfortability and understanding throughout the entire auto buying process, please go see Michael LaCour at Acura of Lafayette.
Excellant service. Next time I have a problem I should call the dealer before trying to solve the problem myself
Jennifer was great to work with! She was helpful from start to finish, got me set up with a loaner, and kept me updated throughout the process. She even texted me to let me know I could reach out if I had any questions, which I really appreciated. Every time I bring my vehicle to INFINITI for service, the service advisors are always friendly and helpful. Great customer service all around!
If I could rate 100 I most definitely would as Cameron was exceptional as well as Angele who originally set the appointment for me to start the process. Cameron - has to be the best of the best! He explained everything in great detail and demonstrated the features of the vehicle. He was very personable and made sure I was comfortable with the purchase, etc. Angele - very prompt and set the appointment. She followed up w me on many occasions when I asked questions or asked for additional information or pictures of the vehicle prior to commuting to the dealership.
Cameron was such a joy to work with! He was very professional and helpful. We had a great car buying experience with him. 10/10 recommend!!
My experience to pickup an 2025 Infinite QX 80 today was very very disappointing, unorganized, unprepared and overall not welcoming at all for a customer that made an appointment to pick up a paid vehicle . The employees were very nice people. But my experience today was very, very disappointed. It made me look unprofessional. I will not go into details to keep it professional. But the overall experience I got today, I got better treatment making a reservation at Ruth Chris Steakhouse on a $100 receipt, than i did today picking up very expensive vehicle. I not looking to get anyone in any ... Read More Full review text opened.Google - Jul 18, 2026
My experience to pickup an 2025 Infinite QX 80 today was very very disappointing, unorganized, unprepared and overall not welcoming at all for a customer that made an appointment to pick up a paid vehicle . The employees were very nice people. But my experience today was very, very disappointed. It made me look unprofessional. I will not go into details to keep it professional. But the overall experience I got today, I got better treatment making a reservation at Ruth Chris Steakhouse on a $100 receipt, than i did today picking up very expensive vehicle. I not looking to get anyone in any trouble, people were very nice. But my experience today and my expectation. I think overall they will make good. But I work very hard to get to this point and I was hoping and expecting a lot more in overall customer value. I couldn’t even get picture with my family today at the dealership. SMH
Updated.
I’m writing this update review to make sure I give the most update review after the first experience. The infinite salesman Mr. Christian Absire. Did reach out to me, to make sure he apologized for the experience we had. He also assure us that we would be taken care of as agreed and as a customer should. They were able to have the vehicle serviced in a timely manner, communication was great. Upon picking up the vehicle, Mr. Christian stayed beyond work normal hours to make sure he explained all the vehicles details and all questions. Moving forward we hope to have valuable experiences moving forward with service. And Mr. Christian assured us with his actions on picking up the vehicle that we can feel very confident moving forward. We definitely appreciate the efforts.
Excellent service
The experience purchasing our INFINITI was excellent! Good service, attentive, and professional. From Michael our salesman to all the other teammates on the floor, we were treated very well. Much appreciated!
Cameron Guarisco makes buying easy. He understood our needs vs our wants. Extremely satisfied. Cam is the man!
We recently purchased a Q60 from INFINITI of Lafayette through Cameron Guarisco. Cam went out of his way to make sure he found the right vehicle for us. He patient and helpful through the purchasing process and was always available to answer questions. We will definitely purchase with him again.
Luay was phenomenal! He made my buying process seamless and headache free! I love this dealership!
This dealership goes above and beyond in servicing the customer. This was my third purchase of a Subaru at this extraordinary dealership. They even delivered my vehicle to my home because I was unable to drive at that time due to an injury, The sales person, Reuben, was professional and had the vehicle I saw on line waiting for me when I got to the dealership. The purchase process went smoothly and I bought the car I had seen on line. It was just what I wanted, I highly recommend Reuben and his salesmanship. This dealership is first class.
Great experience buying my first Subaru. The salesman, Klay Menard, was professional and very knowledgeable when asked questions. I am loving my new car
Our experience at Subaru of Baton Rouge was nothing short of exceptional. From the moment we stepped onto the lot, our salesperson, Jadyn, made the car-buying process seamless and enjoyable. She was incredibly helpful, communicative, and responsive throughout every step of the process.
What truly set Subaru of Baton Rouge apart was the complete lack of sales pressure. Jadyn always presented us with options, encouraged us to explore other dealerships, and made it clear that her priority was helping us find the right vehicle—not just making a sale. After thoroughly exploring our options elsewhere, we confidently returned to Subaru ... Read More Full review text opened.DealerRater - Jan 10, 2025
Our experience at Subaru of Baton Rouge was nothing short of exceptional. From the moment we stepped onto the lot, our salesperson, Jadyn, made the car-buying process seamless and enjoyable. She was incredibly helpful, communicative, and responsive throughout every step of the process.
What truly set Subaru of Baton Rouge apart was the complete lack of sales pressure. Jadyn always presented us with options, encouraged us to explore other dealerships, and made it clear that her priority was helping us find the right vehicle—not just making a sale. After thoroughly exploring our options elsewhere, we confidently returned to Subaru of Baton Rouge to purchase our first Subaru: an Outback Limited XT for my wife.
Jadyn handled everything from start to finish, ensuring that the process was smooth and stress-free. She went above and beyond, taking the time—well after the dealership had closed—to walk me through all the vehicle's features, connect my phone, and answer every question we had. Her dedication and professionalism were truly remarkable.
In addition, Terry in finance was equally impressive. He was incredibly patient, experienced, and thorough in explaining our financing and warranty options, allowing me to customize every aspect as I saw fit. His humor and candor made what is often a stressful part of the process simple and straightforward.
Overall, this was the easiest and most pleasant vehicle purchase I’ve ever made. If you’re in the market for a new car and want an experience that’s professional, pressure-free, and genuinely enjoyable, I highly recommend visiting Subaru of Baton Rouge and working with Jadyn and Terry. They’ve set the bar for what a car-buying experience should be.
Their parts manager , Louie was not helpful at all. He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they sent me two of the right ones. By the time I installed it and realized they had mispackaged it the return time had lapsed. I tried to exchange the extra right one for a left at the dealership where I bought my vehicle. Louie refused even though it was in the original Subaru packaging. He said he can’t return it to Subaru. I suggested he ... Read More Full review text opened.DealerRater - Sep 6, 2024
Their parts manager , Louie was not helpful at all. He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they sent me two of the right ones. By the time I installed it and realized they had mispackaged it the return time had lapsed. I tried to exchange the extra right one for a left at the dealership where I bought my vehicle. Louie refused even though it was in the original Subaru packaging. He said he can’t return it to Subaru. I suggested he could exchange it and keep it in His inventory. That way he gets to sell it at his retail price. He said no.
It would have been such a small customer service gesture on his part but instead he was totally adamant about his position and would rather see a negative review than exchange a $14 part at no cost to his department. Amazing. it that’s what he considers customer service he’s in the wrong line of work.
Ok not sure they looked at my car when i brought it in for service
Caveat emptor, Latin for "Let the buyer beware," perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th.
My 24-year-old son, a GM-certified mechanic, was helping his 20-year-old sister look for a used car. They took a used Subaru Outback for a test drive with a very nice sales representative. After the ride, they pulled into the service bay. My son began checking the car for any faults or problem codes with a code reader, a practice he had done without issue at every dealership over the past two days.
At that moment, a manager ... Read More Full review text opened.DealerRater - Jun 19, 2024
Caveat emptor, Latin for "Let the buyer beware," perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th.
My 24-year-old son, a GM-certified mechanic, was helping his 20-year-old sister look for a used car. They took a used Subaru Outback for a test drive with a very nice sales representative. After the ride, they pulled into the service bay. My son began checking the car for any faults or problem codes with a code reader, a practice he had done without issue at every dealership over the past two days.
At that moment, a manager approached just as my wife and I walked up to the car with our kids inside. The manager started yelling at my son to unplug the code reader. Before he did, the reader showed multiple minor faults with the car. I told my two adult children to get out of the car so we could leave. The manager continued to yell at my wife and me to leave, even though I had already said we were leaving.
Every other dealership we visited allowed us to check for codes and faults on over ten cars in two days. This was a completely unacceptable way to handle a situation the manager was unhappy with. Up until that point, we were very interested in the car. While the faults detected were minor, we were not given the opportunity to have a professional discussion about them or what we were doing, so we left.
I can honestly say this was the best dealership I have ever dealt with by far!! I didn't feel like I was in a dealership at ALL!!!! I HIGHLY recommend everyone give them a try. You will not feel rushed, hassled, pressured but COMFORTABLE. If u are in the market for a car I would RUN to this place as fast as u possibly can!!!
Jadyn was awesome! Buying my vehicle there was so easy. No pressure. They really care!
From the moment I entered the dealership, I was made to feel at home. The friendly salespeople understood what I was looking for in my new vehicle, were informative without being pushy, clearly explained features, and gave me a better deal than I expected especially given the current car market! My salespeople, Stephen and Jadyn, could not have been better. Loving my new Forester Sport!
I had the greatest experience at Subaru BR!! The entire staff made me feel very special. They were extremely knowledgeable and professional in every possible way!! Gina was amazing; very personable!
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